Hello Mel ^^)

Damn'd winblows !

Did you made a safe copy of all your pagestream documents ? if not do it
now on an external drive...

Then I would urge you to :

- go to update preferences of w10 and choose to not doing any update
without your prior consent (NO automatic updates anymore !)
- make a rollback updates of win10 to the day before pagestream cease to
work and reboot.
- try to open a pagestream document that was not openable before, if it
works again do all the pdf conversions you could of your hard work and
backup it on the external drive (and keep the original pagestream docs !).

- and if you can : kill win10 (after all backup of your other personal
datas) and reinstall windoh! 7 on you computer, keeping the net
disconnect all the time the install runs, and after the first boot go to
auto-updates prefs and kill it (look for updates and let me choose if it
should be installed) windoh! will cry about all sort of "it's not safe,
let me do it automatically, etc...." but let it shout.

doing so will prevent the automatic re-download of win10 on your drive
and the habitual blue screens of death (bsod) that that updates will
throw to your face for forcing you to make the win10 update again.

Best regards,
JF

Le 10/02/2016 22:56, Mel Hallam melhallam@gmail.com [PageStreamSupport]
a écrit :
>
>
> Now Pagestream won't run at all from the copy on the my computer -
> which is not installed on the C Drive, by-the-way, or from the copy on
> the thumb drive. I made no changes to cause this.
>
> On Wed, Feb 10, 2016 at 1:30 PM, Mel Hallam <melhallam@gmail.com
> <mailto:melhallam@gmail.com>> wrote:
>
> 2/10/2016
>
> I hope you are well.
>
> Disaster: I hope you can help me.
>
> I'm a music teacher in Las Vegas, Nevada. For decades, I have made
> literally hundreds of documents that I use for teaching in
> Pagestream. About an hour ago, I was just about to create a PDF of
> a large document that I made on classical guitar technique when
> Microsoft ran its automatic updates. Since that moment I have not
> been able to open any files in Pagestream.
>
> Pagestream opens as normal and it acts like it is opening the file
> (the green progress bar window pops up) but shuts down when I
> click on the file (I always have to click on the square button to
> expand the file at the bottom of the screen for some reason).
>
> I am running Windows 10 on the same machine that it has run fine
> on for a long time running Pagestream 5.0.5.8 Pro.
>
> I rebooted to no avail. I then re-installed Pagestream from the
> www.pagestream.org <http://www.pagestream.org> but onto a thumb
> drive as I recall people successfully doing this (in various
> emails I get from support) but it does the exact same thing when I
> try to open a file.
>
> I then tried opening files on a different windows 10 machine that
> I have Pagestream on and the same thing happens. It acts like the
> file is opening but on that machine, nothing happen at all (the
> screen from which you open a file just stays there with no sign of
> the document). This all makes me think it is something to do with
> Microsoft's update.
>
> This is a major disaster in my professional life if I can't open
> any of my files.
>
> Please help
>
> Mel Hallam
> Las VEgas, Nevada, USA
> melhallam@gmail.com <mailto:melhallam@gmail.com>
>
>
>
>
>