I have emailed the Sales department at Pagestream (over a month ago, with no response) and
the Support department (over three weeks ago, again with no response). Does anyone else
have this problem:

I upgraded to Pagestream for Mac OS X over three years ago. Shortly after, the Pagestream
website referred to internal problems developing the Mac OS X version, and promised it
would be out soon. When Pagestream version 5 was announced for the other versions, the
website sported a disclaimer for the OS X version, saying they were still having problems, but
registered users of 4.1 would be given version 5 for free. Now that a Beta version of version
5 is finally available for download, I went to the download site, only to be informed that I am
not eligible for version 5 unless I purchase it!!! I thought it was free to those of us silly
enough to purchase version 4.1 three years ago and have waited ever since for a version to
come out. In fact, the home page of their website still claims that those with registered 4.1
versions will receive version 5 for free, yet I cannot get a response from anyone at the
company. Has anyone else who is entitled (according to their web site) to a free copy of
version 5 been denied the ability to download the beta version? How do you get the people
there to respond?

I too have this problem. I have patiently waited for 4.1 after paying
for it, like you, three years ago. I have written emails to the sales
site and gotten no response. This is getting more and more critical
because my new MacBook Pro does not support CLassic mode... and I
would like to upgrade my desktop as well.

HEY, Deron! What's going on? Why do we get ignored??? There are
22,000,000 OS X users out here, many of them would be prime customers
for Pagestream! How hard can it be to port the Linux version to OS X???

Andrew

On ThuFeb 15, 2007 , at 8:19 PM, viccompguy wrote:

> I have emailed the Sales department at Pagestream (over a month
> ago, with no response) and
> the Support department (over three weeks ago, again with no
> response). Does anyone else
> have this problem:
>
> I upgraded to Pagestream for Mac OS X over three years ago. Shortly
> after, the Pagestream
> website referred to internal problems developing the Mac OS X
> version, and promised it
> would be out soon. When Pagestream version 5 was announced for the
> other versions, the
> website sported a disclaimer for the OS X version, saying they were
> still having problems, but
> registered users of 4.1 would be given version 5 for free. Now that
> a Beta version of version
> 5 is finally available for download, I went to the download site,
> only to be informed that I am
> not eligible for version 5 unless I purchase it!!! I thought it was
> free to those of us silly
> enough to purchase version 4.1 three years ago and have waited ever
> since for a version to
> come out. In fact, the home page of their website still claims that
> those with registered 4.1
> versions will receive version 5 for free, yet I cannot get a
> response from anyone at the
> company. Has anyone else who is entitled (according to their web
> site) to a free copy of
> version 5 been denied the ability to download the beta version? How
> do you get the people
> there to respond?
>
>
>

[Non-text portions of this message have been removed]

They just started a huge cross-country move about three or so weeks
ago. I'm sure they're still trying to get everything unpacked and
settled, not to mention the truly horrendous winter weather both
sides of the country have been experiencing (first the rockies and
central, and now the midwest and east.) If you have some way or
searching the previous messages on this list you'd know the entire
story.

I'm sure that if you guys are due upgrades, and they're ready, they
will come through just as soon as they are able.

I also remember previous messages about the mac version still being
in Beta, and other people on the list trying it and only the opening
splash page would open, pretty much everything else was non-
functional at this point.

Leslie Bell

On Feb 15, 2007, at 10:23 PM, Andrew Smith wrote:

> I too have this problem. I have patiently waited for 4.1 after paying
> for it, like you, three years ago. I have written emails to the sales
> site and gotten no response. This is getting more and more critical
> because my new MacBook Pro does not support CLassic mode... and I
> would like to upgrade my desktop as well.
>
> HEY, Deron! What's going on? Why do we get ignored??? There are
> 22,000,000 OS X users out here, many of them would be prime customers
> for Pagestream! How hard can it be to port the Linux version to OS
> X???
>
> Andrew
>
> On ThuFeb 15, 2007 , at 8:19 PM, viccompguy wrote:
>
>> I have emailed the Sales department at Pagestream (over a month
>> ago, with no response) and
>> the Support department (over three weeks ago, again with no
>> response). Does anyone else
>> have this problem:
>>
>> I upgraded to Pagestream for Mac OS X over three years ago. Shortly
>> after, the Pagestream
>> website referred to internal problems developing the Mac OS X
>> version, and promised it
>> would be out soon. When Pagestream version 5 was announced for the
>> other versions, the
>> website sported a disclaimer for the OS X version, saying they were
>> still having problems, but
>> registered users of 4.1 would be given version 5 for free. Now that
>> a Beta version of version
>> 5 is finally available for download, I went to the download site,
>> only to be informed that I am
>> not eligible for version 5 unless I purchase it!!! I thought it was
>> free to those of us silly
>> enough to purchase version 4.1 three years ago and have waited ever
>> since for a version to
>> come out. In fact, the home page of their website still claims that
>> those with registered 4.1
>> versions will receive version 5 for free, yet I cannot get a
>> response from anyone at the
>> company. Has anyone else who is entitled (according to their web
>> site) to a free copy of
>> version 5 been denied the ability to download the beta version? How
>> do you get the people
>> there to respond?
>>
>>
>>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
>
> Yahoo! Groups Links
>
>
>

They just started a huge cross-country move about three or so weeks
ago. I'm sure they're still trying to get everything unpacked and
settled, not to mention the truly horrendous winter weather both
sides of the country have been experiencing (first the rockies and
central, and now the midwest and east.) If you have some way or
searching the previous messages on this list you'd know the entire
story.

I'm sure that if you guys are due upgrades, and they're ready, they
will come through just as soon as they are able.

I also remember previous messages about the mac version still being
in Beta, and other people on the list trying it and only the opening
splash page would open, pretty much everything else was non-
functional at this point.

Leslie Bell

On Feb 15, 2007, at 8:19 PM, viccompguy wrote:

> I have emailed the Sales department at Pagestream (over a month
> ago, with no response) and
> the Support department (over three weeks ago, again with no
> response). Does anyone else
> have this problem:
>
> I upgraded to Pagestream for Mac OS X over three years ago.
> Shortly after, the Pagestream
> website referred to internal problems developing the Mac OS X
> version, and promised it
> would be out soon. When Pagestream version 5 was announced for the
> other versions, the
> website sported a disclaimer for the OS X version, saying they were
> still having problems, but
> registered users of 4.1 would be given version 5 for free. Now
> that a Beta version of version
> 5 is finally available for download, I went to the download site,
> only to be informed that I am
> not eligible for version 5 unless I purchase it!!! I thought it
> was free to those of us silly
> enough to purchase version 4.1 three years ago and have waited ever
> since for a version to
> come out. In fact, the home page of their website still claims
> that those with registered 4.1
> versions will receive version 5 for free, yet I cannot get a
> response from anyone at the
> company. Has anyone else who is entitled (according to their web
> site) to a free copy of
> version 5 been denied the ability to download the beta version?
> How do you get the people
> there to respond?
>
>
>
>
> Yahoo! Groups Links
>
>
>

> I'm sure that if you guys are due upgrades, and they're ready, they will
> come through just as soon as they are able.

When Grasshopper rearranged their website so customers could better see
what they had registered and what was available, they also resolved any
discrepancies the customers noticed.

At that time I found that our (my wife and my) Amiga products were listed
under my name, which was OK, although it is my wife with the Amithlon, but
the MacOS X was somehow listed under her name, which was a problem. Deron
fixed that. At the same time, the 4.1/5.x discrepancy was fixed (yes, those
of us who paid for 4.1 will receive 5.x for no extra cost, since there
never was a 4.1 for X).

I am sure that they will help those who paid for X straighten out their
(Pagestream's / Grasshopper's) listing of their accounts, once they have
settled themselves in their new quarters.

> I also remember previous messages about the mac version still being in
> Beta, and other people on the list trying it and only the opening splash
> page would open, pretty much everything else was non- functional at this
> point.

An *alpha* version was completed shortly before the Great Move, and was
uploaded. I have it, it is, to the best of my knowledge, all there is so
far for X, and it can, with difficulty, be made to start up, but not do
much else.

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@iname.com

Thanks for the correction... yes, I think that would certainly
qualify as an "alpha" verison!

Leslie Bell

On Feb 16, 2007, at 6:41 AM, Jim Saklad wrote:

>> I'm sure that if you guys are due upgrades, and they're ready,
>> they will
>> come through just as soon as they are able.
>
> When Grasshopper rearranged their website so customers could better
> see
> what they had registered and what was available, they also resolved
> any
> discrepancies the customers noticed.
>
> At that time I found that our (my wife and my) Amiga products were
> listed
> under my name, which was OK, although it is my wife with the
> Amithlon, but
> the MacOS X was somehow listed under her name, which was a problem.
> Deron
> fixed that. At the same time, the 4.1/5.x discrepancy was fixed
> (yes, those
> of us who paid for 4.1 will receive 5.x for no extra cost, since there
> never was a 4.1 for X).
>
> I am sure that they will help those who paid for X straighten out
> their
> (Pagestream's / Grasshopper's) listing of their accounts, once they
> have
> settled themselves in their new quarters.
>
>> I also remember previous messages about the mac version still
>> being in
>> Beta, and other people on the list trying it and only the opening
>> splash
>> page would open, pretty much everything else was non- functional
>> at this
>> point.
>
> An *alpha* version was completed shortly before the Great Move, and
> was
> uploaded. I have it, it is, to the best of my knowledge, all there
> is so
> far for X, and it can, with difficulty, be made to start up, but
> not do
> much else.
>
> --
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad
> mailto:jimdoc@iname.com
>
>
>
> Yahoo! Groups Links
>
>
>

On Feb 16, 2007, at 4:08 AM, Leslie Bell wrote:

> They just started a huge cross-country move about three or so weeks
> ago. I'm sure they're still trying to get everything unpacked and
> settled, not to mention the truly horrendous winter weather both
> sides of the country have been experiencing (first the rockies and
> central, and now the midwest and east.)

It gets better (or better, worse). Deron is literally moving his
house 800 miles from Wisconsin to S. Dakota. Last I heard, a month
or two ago, his trailer had a broken axle. He's essentially starting
over making a new home. But over the years he's demonstrated he's a
bulldog who always gets where he's going. So when I heard of his
plight, I bought the alpha OSX. Anything to help get him working on
it again. InDesign is driving me up a wall. ;)
> If you have some way or searching the previous messages on this
> list you'd know the entire story.
>
> I'm sure that if you guys are due upgrades, and they're ready, they
> will come through just as soon as they are able.

Yup. But 3 years IS a long time! At least you guys have the MacOS
version. I'd have gotten that one but OS9 and I don't get along.

> I also remember previous messages about the mac version still being
> in Beta, and other people on the list trying it and only the opening
> splash page would open, pretty much everything else was non-
> functional at this point.

Yeah, I was expecting it would at least boot and THEN crash. 8^D

Let's just hope Deron gets setup soon!

> Leslie Bell

There hasn't been much traffic on the list. I would be interested in
knowing how many are here, and why. I used PageStream on the Amiga
for many years.

- Peter Schaff

2.3GHz dual core G5 PowerMac, 4GB, 250GB x2, OS 10.4.8, SoftRAID
Dual 1GHz G4 MDD PowerMac, 1.5 GB, 80GB x2, OS 10.2.8
iMac: 600MHz/768MB/40GB/10.2.8
3400C PowerBook, OS 9.1
Brother HL-1870N laser, Epson R340 inkjet, Minolta 2430DL color laser
Epson 2450 scanner, DAC-100 A/D

I did too. Unfortunately since I switched to the Mac about 1.5 years
ago, I've (been forced to) learn and become quite comfortable with
InDesign and Illustrator, both of which do everything I used to use
PageStream for. I actually used to use PageStream for making
floorplans and diagrams and charts as much as text documents, I found
it so much more intuitive than Art Expression. I finally bought the
bullet and learned Illustrator for that.

I didn't really use PageStream on the mac unless I had to access an
older archived file, because starting up classic on the Mac was such
a pain. And VPC to run a Windows version of ANYTHING was even slower
and much worse. I completely gave up on using Copyist for Windows,
the only other program I'd migrated from the Amiga. Had to learn
Finale for those tasks. But Lightwave, which I just found out could
actually access my old DCTV files, convert them and export them,
which is fantastic, works just great as they'd been on the Mac for
nearly a decade. Now if someone could just come up a program that
could convert saved GPFax files to standard format...

Other than that it's been Mac all the way. The only problem is long
boots to recognize all the 3000+ fonts on my system. I got spoiled on
the Amiga, and want to have them turned on all the time. In Tiger (I
just upgraded to 10.4.6) I found that Fontbook wasn't remembered
fonts I disabled, so I had to fix a few conflicts by moving offending
duplicates off my drive.

I probably would go back to using PageStream if the Mac version ever
works as good as PageStream 3 worked on the Amiga.

And when Apple works out the bugs with the Intel machines, we'll have
the best of both worlds. The best world, and he worst world! LOL

Leslie Bell

On Feb 16, 2007, at 6:54 AM, Peter Schaff wrote:

>
> On Feb 16, 2007, at 4:08 AM, Leslie Bell wrote:
>
>> They just started a huge cross-country move about three or so weeks
>> ago. I'm sure they're still trying to get everything unpacked and
>> settled, not to mention the truly horrendous winter weather both
>> sides of the country have been experiencing (first the rockies and
>> central, and now the midwest and east.)
>
> It gets better (or better, worse). Deron is literally moving his
> house 800 miles from Wisconsin to S. Dakota. Last I heard, a month
> or two ago, his trailer had a broken axle. He's essentially starting
> over making a new home. But over the years he's demonstrated he's a
> bulldog who always gets where he's going. So when I heard of his
> plight, I bought the alpha OSX. Anything to help get him working on
> it again. InDesign is driving me up a wall. ;)
>> If you have some way or searching the previous messages on this
>> list you'd know the entire story.
>>
>> I'm sure that if you guys are due upgrades, and they're ready, they
>> will come through just as soon as they are able.
>
> Yup. But 3 years IS a long time! At least you guys have the MacOS
> version. I'd have gotten that one but OS9 and I don't get along.
>
>> I also remember previous messages about the mac version still being
>> in Beta, and other people on the list trying it and only the opening
>> splash page would open, pretty much everything else was non-
>> functional at this point.
>
> Yeah, I was expecting it would at least boot and THEN crash. 8^D
>
> Let's just hope Deron gets setup soon!
>
>> Leslie Bell
>
> There hasn't been much traffic on the list. I would be interested in
> knowing how many are here, and why. I used PageStream on the Amiga
> for many years.
>
> - Peter Schaff
>
> 2.3GHz dual core G5 PowerMac, 4GB, 250GB x2, OS 10.4.8, SoftRAID
> Dual 1GHz G4 MDD PowerMac, 1.5 GB, 80GB x2, OS 10.2.8
> iMac: 600MHz/768MB/40GB/10.2.8
> 3400C PowerBook, OS 9.1
> Brother HL-1870N laser, Epson R340 inkjet, Minolta 2430DL color laser
> Epson 2450 scanner, DAC-100 A/D
>
>
>
>
>
>
> Yahoo! Groups Links
>
>
>