Index » PageStream Support » Macintosh OSX » Print Won't
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2009-01-16 02:39:33 CT #1
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

I've just begun using the Mac 5.0.4.34 beta and have been unable to
get it to print anything, not even a few words. I can, however, export
to a PDF and print that--but it's not the same.

PageStream's print progress display is up for a l-o-o-o-o-ng time.
When it finally closes, the printer's utility reports "Error 31000"
very briefly and then says "Can't create PDFDocument Ref for
'private/var/spool/cups/tmp/" followed by a long alpha-numberic string
that's different each time I try printing. Then it says that the
print job "Stopped."

As far as I can tell, PageStream is printing to a normal printer, not
postscript.

I've tried this with two different HP inkjets, with identical results
each time.

Otherwise, I'm delighted to be using PageStream again after several years.


2009-01-15 21:20:57 CT #2
Deron Kazmaier
From: United States
Registered: 2006-01-29
Posts: 4599

Hello Don,

Can you tell me if "Use System Printing" is on or off in General panel
of prefs? If you haven't, change to Use System Printing and try again.

Deron

> I've just begun using the Mac 5.0.4.34 beta and have been unable to
> get it to print anything, not even a few words. I can, however, export
> to a PDF and print that--but it's not the same.
>
> PageStream's print progress display is up for a l-o-o-o-o-ng time.
> When it finally closes, the printer's utility reports "Error 31000"
> very briefly and then says "Can't create PDFDocument Ref for
> 'private/var/spool/cups/tmp/" followed by a long alpha-numberic string
> that's different each time I try printing. Then it says that the
> print job "Stopped."
>
> As far as I can tell, PageStream is printing to a normal printer, not
> postscript.
>
> I've tried this with two different HP inkjets, with identical results
> each time.
>
> Otherwise, I'm delighted to be using PageStream again after several years.
>
>


--
Deron Kazmaier - support@pagestream.org
Grasshopper LLC Publishing -http://www.pagestream.org
PageStream
DTP for Amiga, Linux, Macintosh, and Windows


2009-01-16 16:58:22 CT #3
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

Good morning, Deron,

Use System Printing was off. I tried again with it on, but with the
same result as before: The printer utility says "Stopped" and nothing
printed.

Use Top Bar was also off. I turned it on and tried again. No difference.

Also, when I tried to get Help for the "Use Top Bar" (to find out what
it is), Help said, "Internet connection required" even though I was
already connected at the time. This has happened several times when I
looked for help about other things.

Here's another anomaly: In the PageStream directory (which I put in
Applications, as instructed), there's another Applications directory,
and in it is--apparently--everything in my Applications directory
including PageStream, and in that PageStream directory is yet another
Applications directory. And so on. I haven't found the bottom of it.
So something's screwy. I haven't tried moving PageStream to Trash
yet--just a bit anxious about that!

=Don

--- In PageStreamMacintoshBeta@yahoogroups.com, PageStream Support
<deron@...> wrote:
>
> Hello Don,
>
> Can you tell me if "Use System Printing" is on or off in General panel
> of prefs? If you haven't, change to Use System Printing and try again.
>
> Deron
>
> > I've just begun using the Mac 5.0.4.34 beta and have been unable to
> > get it to print anything, not even a few words. I can, however, export
> > to a PDF and print that--but it's not the same.
> >
> > PageStream's print progress display is up for a l-o-o-o-o-ng time.
> > When it finally closes, the printer's utility reports "Error 31000"
> > very briefly and then says "Can't create PDFDocument Ref for
> > 'private/var/spool/cups/tmp/" followed by a long alpha-numberic string
> > that's different each time I try printing. Then it says that the
> > print job "Stopped."
> >
> > As far as I can tell, PageStream is printing to a normal printer, not
> > postscript.
> >
> > I've tried this with two different HP inkjets, with identical results
> > each time.
> >
> > Otherwise, I'm delighted to be using PageStream again after
several years.
> >
> >
>
>
> --
> Deron Kazmaier - support@...
> Grasshopper LLC Publishing -http://www.pagestream.org
>
PageStream DTP for Amiga, Linux, Macintosh, and Windows
>

2009-01-16 17:17:20 CT #4
Terence D Casey
From: United Kingdom
Registered: 2007-09-21
Posts: 138

Hello Don,

Thank you for your message of 16 Jan 2009, at 02:39.

This is very interesting. I had a similar problem with Mac PGS
5.0.4.31. It wouldn't print any document in colour on my HP 1220c
printer if there was text in it (It printed colour pictures OK).

I had several exchanges with Deron about it. He suggested switching
to system printing but this did not solve the problem.

In the end I had to give up and reverted to PGS 4.0.9 which works OK
for me.

However, I recently saw PGS 5.0 4.34 available for download. I
downloaded it but it still has the same problem.

I then decided to download it to my wife's computer which is an iMac
(one of the dome ones with the screen mounted on top).

However, on this computer it also prints colour pictures OK but not
if there is text present. Her printer is a HP OfficeJet Pro K550.

Both these printers ar HP and so is yours – perhaps this is the
common link.

It will be interesting to hear what Deron thinks.

With many thanks,

Cheerio,

Terence Casey

------------------------------------------------------------------------
---

> I've just begun using the Mac 5.0.4.34 beta and have been unable to
> get it to print anything, not even a few words. I can, however, export
> to a PDF and print that--but it's not the same.
>
> PageStream's print progress display is up for a l-o-o-o-o-ng time.
> When it finally closes, the printer's utility reports "Error 31000"
> very briefly and then says "Can't create PDFDocument Ref for
> 'private/var/spool/cups/tmp/" followed by a long alpha-numberic string
> that's different each time I try printing. Then it says that the
> print job "Stopped."
>
> As far as I can tell, PageStream is printing to a normal printer, not
> postscript.
>
> I've tried this with two different HP inkjets, with identical results
> each time.
>
> Otherwise, I'm delighted to be using PageStream again after several
> years.
>
>
>

[Non-text portions of this message have been removed]


2009-01-16 20:20:28 CT #5
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

--- In PageStreamMacintoshBeta@yahoogroups.com, "dondondon23229"
<dmaxwell@...> wrote:
> Here's another anomaly: In the PageStream directory (which I put in
> Applications, as instructed), there's another Applications directory,

That one turned out to be easy. What I saw as a directory was just an
alias to the PageStream5.0.4.34.dmg, which was on my Mac desktop and
which I had inadvertantly aliased, not moved, to Applications. All
better now.


BUT (!) Now there's a new wrinkle.

1. I opened a print test document that contained only "Print this,
please." It had not printed each of the several times I tried it
(including after I fixed the Alias problem).

2. I imported a photo and then deleted all text with Command+A, delete
(twice, to be sure).

3. The document printed TWICE, once as "untitled" and again as
"PrintTest1.PGS (as the HP monitor called it).

4. I typed the word "text" into the text frame in that same doc,
without changing anything else.

5. It printed TWICE again, with the same two names as in step 3.


How 'bout them apples?!

2009-01-16 20:25:10 CT #6
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

Rats. Is there any way to edit one's own postings here? I forgot to
thank Tom Casey and to capitalize Apples.


2009-01-16 20:26:18 CT #7
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11


> thank Tom Casey and to capitalize Apples.

TERENCE Casey. Jeez louise!

2009-01-16 13:41:34 CT #8
Deron Kazmaier
From: United States
Registered: 2006-01-29
Posts: 4599


>> Here's another anomaly: In the PageStream directory (which I put in
>> Applications, as instructed), there's another Applications directory,
>>
>
> That one turned out to be easy. What I saw as a directory was just an
> alias to the PageStream5.0.4.34.dmg, which was on my Mac desktop and
> which I had inadvertantly aliased, not moved, to Applications. All
> better now.
>
>
> BUT (!) Now there's a new wrinkle.
>
> 1. I opened a print test document that contained only "Print this,
> please." It had not printed each of the several times I tried it
> (including after I fixed the Alias problem).
>
> 2. I imported a photo and then deleted all text with Command+A, delete
> (twice, to be sure).
>
> 3. The document printed TWICE, once as "untitled" and again as
> "PrintTest1.PGS (as the HP monitor called it).
>
> 4. I typed the word "text" into the text frame in that same doc,
> without changing anything else.
>
> 5. It printed TWICE again, with the same two names as in step 3.
>
>
> How 'bout them apples?!
>
>

Ok,

I'm going to bet that the problem you are having is one that I am
working on right now. The TrueType embedder is not well liked by many
applications for some reason. Don't have the answer yet, but when you
use < 10 characters in a font right now PageStream will create a Type3
font of those characters. I am betting that the 3 letters (t, e and x)
printed because it was trying to send a Type3 font. The good news in
this case is that the Type3 font it generates is very compatible.

The Type42 font is a very simple font (binary TrueType wrapped in a few
lines of PostScript), so I'm not sure what it is I'm doing wrong with
it. My fear is that these fonts are simply broken but since 99% of apps
print with Apple/Windows System drivers and those drivers rebuild ever
single font you print these days to deal with all the bad interpreters
and fonts. The basically strip out the individual glyphs that are used
and build a subset font.

Hopefully I'm wrong and it is some brain dead error on my end. Of
course, why Apple Preview will display a postscript file and some
printer drivers won't deal with it bugs me.

Sorry for the rambling.

Deron

--
Deron Kazmaier - support@pagestream.org
Grasshopper LLC Publishing -http://www.pagestream.org
PageStream
DTP for Amiga, Linux, Macintosh, and Windows


2009-01-17 23:39:41 CT #9
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

--- In PageStreamMacintoshBeta@yahoogroups.com, PageStream Support
<deron@...> wrote:
> ...when you
> use < 10 characters in a font right now PageStream will create a Type3
> font of those characters. I am betting that the 3 letters (t, e and x)
> printed because it was trying to send a Type3 font.


Well, Deron, this is really bizarre. I looked again and noticed that I
had a typo in "text"; it was "texr" instead. So I experimented with a
load of scrap paper and found that it would print up to 13
characters--sometimes. I gave up after that. For a while I thought
it was balking at the letter g, because I had typed abcdef and it
printed, but not when there was a g at the end. But later it managed
abcdefabcdefg. That's when I quit.


2009-01-17 16:43:03 CT #10
Deron Kazmaier
From: United States
Registered: 2006-01-29
Posts: 4599

Hi Don,

It is ten _unique_ characters. So you could print a page of "A" and it
would still build a subset Type3 font!

I just fixed a bug with TrueType (aka Type42 fonts) in a postscript
file. Any chance you know if you can print Type 1 fonts (again, more
than 10 unique characters)

Deron

> --- In PageStreamMacintoshBeta@yahoogroups.com, PageStream Support
> <deron@...> wrote:
>
>> ...when you
>> use < 10 characters in a font right now PageStream will create a Type3
>> font of those characters. I am betting that the 3 letters (t, e and x)
>> printed because it was trying to send a Type3 font.
>>
>
>
> Well, Deron, this is really bizarre. I looked again and noticed that I
> had a typo in "text"; it was "texr" instead. So I experimented with a
> load of scrap paper and found that it would print up to 13
> characters--sometimes. I gave up after that. For a while I thought
> it was balking at the letter g, because I had typed abcdef and it
> printed, but not when there was a g at the end. But later it managed
> abcdefabcdefg. That's when I quit.
>
>


--
Deron Kazmaier - support@pagestream.org
Grasshopper LLC Publishing -http://www.pagestream.org
PageStream
DTP for Amiga, Linux, Macintosh, and Windows


2009-01-18 18:19:10 CT #11
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

--- In PageStreamMacintoshBeta@yahoogroups.com, PageStream Support
<deron@...> wrote:

> It is ten _unique_ characters. So you could print a page of "A" and it
> would still build a subset Type3 font!


I tried it, and you're right. I entered several lines of a's, b's,
c's, and so on through i, and it printed nicely. Then I added a
single j and it wouldn't print.


> I just fixed a bug with TrueType (aka Type42 fonts) in a postscript
> file. Any chance you know if you can print Type 1 fonts (again, more
> than 10 unique characters)

Hah. There's no chance I know. Phew--I've just been trying to catch
up on fonts after about 15 years of ignoring 'em.

Well, actually, there is a chance. I vaguely remembered something
about how Times New Roman was Microsoft's own creation and that it was
a Type 1 font. Maybe. Anyway, it appears to print just fine in Mac
PageStream 5. I did the "added j" test, plus Now is the time for all
good men to come to the aid of their party, and it printed.

TWO copies, of course.

Whaddaya know.


2009-01-18 18:28:36 CT #12
dondondon23229
From: Unknown
Registered: 2009-01-16
Posts: 11

Just plain Times won't print. Tsk.

Deron, do you know of an easy way to tell which font is TT1 and which
isn't?


2009-01-18 12:25:19 CT #13
Deron Kazmaier
From: United States
Registered: 2006-01-29
Posts: 4599


If you select the font file and choose Get Info from the finder it
should tell you want kind of font it is.

Deron

> Just plain Times won't print. Tsk.
>
> Deron, do you know of an easy way to tell which font is TT1 and which
> isn't?
>
>
>
>


--
Deron Kazmaier - support@pagestream.org
Grasshopper LLC Publishing -http://www.pagestream.org
PageStream
DTP for Amiga, Linux, Macintosh, and Windows


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