Index » PageStream Support » Macintosh OSX » Import Crash |
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2009-05-18 15:26:03 CT | #1 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
On both my MacBook Pro (2.4 GHz, 4GB RAM) and my iMac (3.06 GHz, 4GB RAM), both running 10.5.7, when I attempt to import anything, I get the spinning beach ball and then a crash. Any suggestions/solutions? |
2009-05-18 14:15:00 CT | #2 |
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Deron Kazmaier From: United States Registered: 2006-01-29 Posts: 4639 |
Hi, Can you tell me what you have tried importing? Have you imported I just created a new document, selected the text tool, imported a plain Deron
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2009-05-18 23:23:32 CT | #3 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
Deron: Just tried to do that, and got the same result when I attempted to import the text file. Ted --- In PageStreamMacintoshBeta@yahoogroups.com, PageStream Support <deron@...> wrote: |
2009-05-18 18:07:04 CT | #4 |
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Deron Kazmaier From: United States Registered: 2006-01-29 Posts: 4639 |
What version of PageStream are you using? 5.0.4.45? It will be Have you important something before with this version of PageStream? Have you imported something before with a previous version of PageStream? When it crashes, it should provide a crash log that you can send to me. Deron > Deron:
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2009-05-18 16:11:30 CT | #5 |
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John Cloonan From: United States Registered: 2009-03-29 Posts: 1 |
I am at product zero. Never done this program. *******************************************
Hi, Can you tell me what you have tried importing? Have you imported I just created a new document, selected the text tool, imported a plain Deron tedwitt wrote: --
[Non-text portions of this message have been removed] |
2009-05-18 18:19:09 CT | #6 |
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Deron Kazmaier From: United States Registered: 2006-01-29 Posts: 4639 |
Hi John, Welcome aboard! First, don't be afraid Second, you might try starting at Getting Started Deron > I am at product zero. Never done this program.
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2009-05-19 01:31:11 CT | #7 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
Deron: Using 5.0.4.45. Where can I find the crash log? Interestingly, I just installed it on my MacBook Air, and everything works as advertised. The only thing different on the Air is that I'm not running any virus protection. Are there any known app conflicts with Pagestream? If I find the crash log, I'll send it to you. Ted --- In PageStreamMacintoshBeta@yahoogroups.com, PageStream Support <deron@...> wrote: |
2009-05-19 16:49:12 CT | #8 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
Deron: Sent you the crash log via separate email. It's not the Virus Checker. The crash occurs before the drop down file selector appears after I click on "Import" in the file menu. Ted --- In PageStreamMacintoshBeta@yahoogroups.com, "tedwitt" <tcwwitt@...> wrote: |
2009-05-19 16:49:13 CT | #9 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
Deron: Sent you the crash log via separate email. It's not the Virus Checker. The crash occurs before the drop down file selector appears after I click on "Import" in the file menu. Ted --- In PageStreamMacintoshBeta@yahoogroups.com, "tedwitt" <tcwwitt@...> wrote: |
2009-05-19 13:03:20 CT | #10 |
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Deron Kazmaier From: United States Registered: 2006-01-29 Posts: 4639 |
Hello Ted, The crash log simply identifies the crash as occurring when it tried to The question still remains if you have been able to import before, No one else has identified a similar issue, so this is not going to come Has anyone else had a problem like this? Deron > Deron:
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2009-05-20 01:00:25 CT | #11 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
Deron: Don't know about importing before because I just purchased Pagestream OSX several days ago. I am unable to open a document or export, I guess because they all involve opening the file selector. Once again, I can do this on my MacBook Air, but not on my MacBook Pro or iMac. Something on those two computers is inhibiting Pagestream from opening the file selector. Ted
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2009-05-20 01:00:26 CT | #12 |
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tedwitt From: Unknown Registered: 2009-05-18 Posts: 7 |
Deron: Don't know about importing before because I just purchased Pagestream OSX several days ago. I am unable to open a document or export, I guess because they all involve opening the file selector. Once again, I can do this on my MacBook Air, but not on my MacBook Pro or iMac. Something on those two computers is inhibiting Pagestream from opening the file selector. Ted
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Index » PageStream Support » Macintosh OSX » Import Crash |